Shipping & Delivery
SHIPPING & DELIVERY POLICY
The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.
Team Shrutkirti is committed to deliver all orders with good quality packaging within a span of 20 working days (excluding Sundays & Public holidays) under normal circumstances. HSVRA Creations makes all commercially reasonable endeavours to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.
The prices are all inclusive of taxes. Shrutkirti partners with third party logistic service providers separate and distinct from Shrutkirti, to effectuate Product(s) delivery to end users. Details of the Logistic Partner who will be processing the delivery of the order will be provided to the end user through Email & SMS along with the tracking number. The user will also be provided with an approximate date of delivery of the purchased Product(s) on the order confirmation page. The approximate date of delivery is merely an approximation based on the reputation of the third party Logistic Partner. Shrutkirti shall not be liable for delay in delivery by third party Logistic Partners. Shrutkirti may, in its sole discretion, effectuate delivery to customers on their own without engaging logistic partners.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. Shrutkirti shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.
PLEASE NOTE- ALL PARCELS SENT VIA WE FAST OR ANY OTHER SAME DAY DELIVERY SERVICES MUST BE PREPAID AND THE EXPENSES BORNE BY THE CUSTOMER ONLY. IN NO SCENARIO WILL SHRUTKIRTI PAY FOR EXPRESS DELIVERY/ SAME DAY DELIVERY CHARGES.COD/ Prepaid
While Shrutkirti aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, Shrutkirti has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within the delivery network recognized by the Logistics Partner(s) of Shrutkirti, Shrutkirti will not be able to process the order further. The customers can check the COD/ Prepaid availability here:
Does Shrutkirti deliver to my location?
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Order Delivery Timelines
Under normal circumstances, orders are dispatched within 20 working days of the customer confirming the order. Upon the successful placing of an order and after Shrutkirti has successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery. The user can also check the order on the ‘My orders’ section of Shrutkirti website.
Ordinarily, Most orders are delivered within 7 working days across India. A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, Shrutkirti reserves the right to cancel the order at its sole discretion. While Shrutkirti shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, Govt. directed lockdowns, etc.
- Acts of God such as floods, earthquakes, etc.; and
- Other unforeseen circumstances.
In such events of delay, Shrutkirti shall make reasonable attempts at proactively intimating the end user by writing to the end user’s registered email account and/or mobile number. Further, Shrutkirti shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
What if I have received the product in damaged condition?
PLEASE NOTE: AN UNPACKING VIDEO IS NEEDED TO MAKE ANY CLAIMS.
The unapcking video must be genuine with no cuts- please make sure you show the shipping label in the video.
If you have received the Product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
Please notify us immediately on the consumer experience helpline on +919891098881 or email on info.shrutkirti@gmail.com mentioning the Order ID. Post validation Shrutkirti will ensure that a new order is placed and sent with no additional cost.