Refund & Exchange

IMPORTANT: As per the latest update from our logistics partners, delay in pick-ups is expected. As a result, Deliveries/ Exchanges might take longer than usual. Please be rest assured, we shall process it as soon as the situation normalizes, subject to usual quality inspection. Kindly note that the tags should be intact and product(s) should be unused.


Exchange/Cancellation/Shipping Costs Policy

The table below describes the Exchange/cancellation policy, subject to the main Terms and Conditions, as may be amended from time to time, for use of this website for services provided by R. Sethi & Sons Customers are advised to go through the Terms and Conditions available at t & c link 

FOR ONLINE ORDERS

RETURNS & EXCHANGE

APPLICABLE CONDITION

KURTAS/ PANTS/ SHARARAS/ TOPS/ DUPATTAS/ ACCESSORIES

Exchange due to (size and style issues) can be done within 5 days from the date of delivery for all online orders. Tags should be intact and products should be unused.

Exchange request can be initiated only ‘once per order’  and ‘within 5 (five) days of delivery of the order

DAMAGED PRODUCT

Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased.

ALTERED PRODUCTS

No exchanges or refunds will be made against garments which have been altered by the customer.

CANCELLATION

Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit for prepaid orders which may normally take up to 15 working days. However, the store credit will be paid after deducting the shipping charge of INR 125.

REVERSE PICKUP - SHIPPING COSTS

Costs of shipping are borne by the Customer. (INR 125)

FACE MASKS

For hygiene reasons, face masks are non-returnable.


FOR MORE DETAILS:

Check our FAQ's

To return or exchange a product